1. General Policy

At Essentials Keys, we sell digital products (software license keys) delivered electronically.
Due to the nature of digital goods, all sales are generally final and non-refundable once the product has been delivered.

2. Eligibility for Refunds

Refunds may only be granted under the following conditions:

• The product key is invalid or not working
• The product was not delivered within the promised time
• You received the wrong product

To be eligible for a refund, you must contact us within 24 hours of your purchase.

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• You purchased the wrong product by mistake
• The product is incompatible with your system (please check before purchase)
• You changed your mind after receiving the key
• The product has already been activated or used

4. Replacement Policy

If your key is not working, we will first attempt to:

• Provide a replacement key
• Offer technical support to resolve the issue

A refund will only be issued if no valid replacement can be provided.

5. Refund Process

To request a refund, please contact us with:

• Your order number
• A detailed description of the issue
• Proof (e.g., screenshots if the key is not working)

Refunds are processed within 3–5 business days after approval.

6. Chargebacks

Initiating a chargeback without contacting us first may result in:

• Permanent suspension from our service
• Refusal of future orders

We encourage customers to contact our support team first for resolution.

7. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: contact@essentialskeys.com
Phone: +1 517-261-4253
Address: 405 W Greenlawn Ave, Lansing, MI 48910, United States