This policy applies to digital software license keys purchased from EssentialsKeys (SWIRLPULSE LLC) and delivered electronically.​

Nature of products:

  • All products are digital license keys, delivered via email and/or your account dashboard.

  • No physical items are shipped.

30‑day refund window:

  • You may request a refund within 30 days from the purchase date if the key cannot be activated and we confirm the issue after support troubleshooting.

  • To qualify, you must cooperate with our support team (e.g., provide screenshots of the error and activation steps taken).

Cases typically eligible for refund:

  • The license key is found to be defective or invalid, and we are unable to provide a working replacement.

  • A duplicate purchase was made by mistake and at least one of the keys is unused and unactivated.

Cases typically not eligible for refund:

  • The license has already been successfully activated or used.

  • Incompatibility caused by not meeting system requirements or using the wrong edition (for example, buying a Windows key for a different version or region than your device).

  • Buyer’s remorse, including change of mind after receiving a working key.

Process:

  • Contact us at contact@essentialskeys.com within 30 days with your order number and a description of the issue.

  • We will investigate and may provide a replacement key or refund, at our discretion and in line with applicable law.

  • Approved refunds are usually processed back to the original payment method within a reasonable timeframe.

Chargebacks:

  • Please contact us first to resolve any issues. Unauthorized or unfounded chargebacks may result in account suspension and cancellation of licenses.